At Siona Brands, we want our customers to be completely satisfied with their purchases. If you are not happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
- Products may be returned within 7 days of delivery.
- Returns are only accepted if the item is:
- Damaged during delivery
- Defective or not functioning as intended
- Incorrect item sent compared to the order placed
2. Non-Returnable Items
- Used or partially used office supplies
- Items not in their original packaging
- Products damaged due to mishandling by the customer
3. Return Process
- To request a return, contact us at [email protected] within 7 days of receiving your order.
- Please include your order details, reason for return, and photos (if applicable).
- Our team will review your request and provide return instructions.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
5. Exchanges
- If you wish to exchange a defective or incorrect product, we will arrange for a replacement (subject to stock availability).
6. Contact Information
For return and refund inquiries, please contact us at:
📧 [email protected]